Just Emkaying: March 2011

Mar 29, 2011

26 and Mourning

When I got out of the doctors clinic today, I realized that at 26, am set for an Early retirement from life.

He made it sound very simple, a smiling "don't worry this is nothing" nod as he explained RSI to me ( and it's common these days) but I just couldn't pay attention.

It wasn't just physical ailments now and then that were bugging me, but a sense that things were getting worse. Over the last 6 months, I developed a back problem, a knee injury that returned and now repetitive stress injury. Coupled with some emotional hiccups and heartache, I am in the worst shape of my life!!!

All this while I thought I could take it. I diverted my attention to work to block out everything else, but I missed all the signals my body was giving me. Tried to hold in and hide, and ended up more irritated and frustrated.

A couple of hours of star gazing, and I see that life is no longer the same as the energetic, basketball playing dreamer that existed 3 years ago. Instead a fat, broken, workaholic face stares at me in the mirror. I have done what I always thought I would, but at what cost? Why have I let go?

Things are going to change, and the bottom line is nothing can be done about it. Fate has a way of telling you that somethings are not for you, no matter how you try to convince yourself that you deserve it. And each time, it hurts.

Probably the last couple of months have been the nails in the coffin.

The 26 year old me mourns the me of yesteryears. Where do I go from here?


- Posted using BlogPress from my iPhone

Mar 2, 2011

An Iphone, a Zoozoo and The Pug

(The Subject line of the blog is the subject of the mail I sent to Vodafone to get my point across)

Before I start, I need to let you know the background, so I don't sound like a 100% Grade 1 Bastard. Though I didnt get the choice of which subscriber I picked up with the I phone, My troubles began on Day 1, 2009

1. No one at Vodafone had a clue as to how the Internet was to be activated on the I phone. It took them a month to figure the right SMS. (understandable, being new device to India and all that)
2. My balances kept vanishing under the pretext of "user" charges.
3. A year of silence later, I finally am able to get the net services on the phone, after hours of talking to customer care.
4. The Terror of "Submit Documents" begins. (At this point, please note I have legitamately been using this number for 5 years) Every call, you get the "submit the documents" voice, Every day an SMS.
5. I walk into Vodafone, store give them the documents, and walk out.
6. Vodafone refuses to back down, attacks with more "submit Document" calls and SMS.
7. I walk into Vodafone, store give them the documents, and walk out.
8. Vodafone refuses to back down, attacks with more "submit Document" calls and SMS.
9. I fight through 100s of people, for hours and submit documents.
10. Vodafone is still doing the same ...submit documents. They further proceed to cut my caller id, incoming and outgoing on the day that MNP is introduced in Bangalore. Thereby forcing me to stick to them and their non service. They also refuse to respond to my mails to unlock the phone.

Finally, I get some mail ids on FB (Big Big People), and cross check on Linkedin, and proceed to send the following mail.

Today, I really felt that I should write this mail to let you know a few things.
I have enjoyed your services over the last 5 years, first as Hutch and then as Vodafone, and recently as a satisfied I Phone customer.You had amazing offerings, and your services drew me to sticking on.The Cute Pug ad also played a big role in keeping me hooked to your brand.
However, recent treatment from Vodafone has made me feel that I have displeased your Pug and fallen in the eyes of the ZooZoos.
Apparently,fighting my way through hundreds of "happy" subscribers to submit address/photo documents in your store (that opens conveniently after 11am) is not enough. Even If I do it 3 times.
I don't have much choice when your "help" centre is busy attending other calls, or a pretty voice asks me to keep pressing numbers (while am bombarded with your recent caller tune campaigns) to reach the elusive human on the other end.
As a Marketing Professional, your "happy to help" campaign inspires me to write this mail, hoping to have either my calls and SMS restored, or my phone unlocked so as to switch the service provider.
In the entire scheme of things, am sure one subscriber does not have a big say, But I hope to have your help in either way.

Needless to say, the next day everything was back in place, and the day after that a nice gentleman came down to pick my documents and to submit them.
At the end, after everything, they did solve the problem, so I guess at least someone in Vodafone is happy to help!!!